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I'm Joyce, a UX researcher and a master's student majoring in HCDE at UW, expected to graduate by June. I'm passionate about bridging humanity and technology to foster innovation and inclusion 🌈 ✨ 🧠
Selected projects
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Understand AWS users’ JTBD for using CloudWatch Synthetics' console
Led generative & evaluative research to uncover the real user need and identify new design opportunities
Company: Amazon Web Services (AWS)
Time: August 2022
Method: Contextual interview, Concept testing
Improve PicCollage's Premium Plan to Deepen Subscribers' Engagement
Addressed subscribers' top pain points through mixed-methods & lifecycle research. Findings were translated to 6 released features.
Company: PicCollage
Time: 2020 - 2021
Methods: Diary study, Interview, Survey
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