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I'm Joyce, a UX researcher and a master's student majoring in HCDE at UW, expected to graduate by June. I'm passionate about bridging humanity and technology to foster innovation and inclusion 🌈 ✨ 🧠 

Selected projects

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Understand AWS users’ JTBD for using CloudWatch Synthetics' console

Led generative & evaluative research to uncover the real user need and identify new design opportunities 

Company: Amazon Web Services (AWS) 
Time: August 2022
Method:  Contextual interview, Concept testing 

 Improve PicCollage's Premium Plan to Deepen Subscribers' Engagement 

Addressed subscribers' top pain points through mixed-methods & lifecycle research. Findings were translated to 6 released features.

Company: PicCollage 
Time: 2020 - 2021
Methods:  Diary study, Interview, Survey

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